If your order arrives damaged or with a manufacturing defect, please contact us within the specified time mentioned in our policy. We will review the issue and guide you through the next steps as per our return or replacement process.

Yes. Each piece is checked for visible defects and overall finish before it is packed and dispatched. Our aim is to ensure every order meets our quality and presentation standards.

Tinklehoops curates jewellery based on comfort, finish, and wearability. While our pieces are not fine jewellery, they are carefully selected to offer good quality for their category and price range.

Orders are shipped using reliable courier partners and tracking details are shared once dispatched. In rare cases of delays or issues, our support team assists customers in resolving them.

Delivery timelines depend on your location. Once your order is dispatched, you’ll receive tracking information to follow its progress until delivery.

No. All applicable charges such as product price, shipping fees, and taxes (if any) are clearly shown during checkout before payment is completed.

Yes. Our website uses secure and trusted payment gateways. Your payment information is protected and handled securely.

We focus on transparency — clear product images, honest descriptions, visible policies, and customer support. Our goal is to help customers shop with clarity and confidence.

You can reach out to our support team through the contact options available on our website. We assist customers both before and after purchase.

Because we don’t rely on exaggerated claims. From product selection to shipping and support, we aim to keep every step simple, honest, and customer-focused.